Description

1,Provide onsite and desk side support services to end users.
Troubleshoot PC related problems at the direction of client level 2 or SPOC.
2,Complete incidents and requests within SLA in pressurized environment.
3,Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
4,Ensure tickets are updated on a daily basis.
5,Support meeting room environment and video conferencing.
6,Support printers, scanners and other peripherals.
7,Support mobile devices, such as iPads, iPhones and Android devices.
8,End-User Data back-up and restoration when required in the course of a service incident.
9,Business travel required, not too frequent
10,As directed by client Tech support will assist in troubleshooting the data center devices
(Router,Switch...),basic network knowledge
11,English and Japanese communication skill

■　Job Types: Full-time, Permanent

■　Time : 9:00 ～18：00( Lunch 1H)
※sometimes alternately ： Night support(by call) /Holiday support /business trip

■　Vacation/Holidays・Saturday, Sunday (Full weekly two-day system)
・Public holidays
・Summer holiday
・New year holiday
・Paid holiday
・Special leave for weddings and funerals
・The number of annual holidays: 120 or more

■Place:　Chuo-ku, Tokyo

■Salary ： 300,000 yen or more
*Depending on your experience and skills

■English required (Japanese is OK at N2 level)